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Marketing buzzwords, hype and the six truths of true cloud – Simon Burke Blog

March 17, 2011 | Posted by DIRECT

As the Cloud Debate dominates it’s time to question some buzzwords and bring some truth to the debate. read more »

Super call centre picks up the phone

March 17, 2011 | Posted by Emma Brown

Telstra to open a super-sized call centre for over 1100 staff in Melbourne. read more »

Crowd-sourced judges hand down their ADMA Awards verdict

October 7, 2010 | Posted by Patrick Howard

Over 800 industry types nominated more than 300 candidates as judges for this year’s ADMA Awards in an Australian ‘crowd-sourcing’ first.
Moving with the times towards greater transparency and to encourage a wider industry involvement, Kate Furey (pictured), ADMA communications and awards director, kicked off an impressive numbers game. Candidates were ... read more »

Salmat sets up Southeast Asian hub

September 9, 2010 | Posted by Nicole Thomas

Hot on the heels of its impressive financial year results, communications provider, Salmat, has officially launched its new facility in Manila, Philippines. read more »

Rogue telemarketers wreaking havoc

September 2, 2010 | Posted by Nicole Thomas

Rogue telemarketers are returning the practice to the dark side as they offer to list consumers phone numbers on the Do Not Call Register for a fee. The Do Not Call Register is a free service provided by the Australian Government. read more »

Proposed Australian Privacy Principles

July 15, 2010 | Posted by DIRECT

The exposure draft of the new proposed Australian Privacy Principles has recently been released by the Government and referred to a Senate Committee inquiry. read more »

BRW nod puts IPscape on cloud nine

May 6, 2010 | Posted by Heather Murphy

Australian cloud contact centre technology provider, IPscape, has been recognised for its rapid business growth in the 2010 BRW Fast Starters list. read more »

Business escapes potentially disastrous ‘Do Not Call’ Register

April 30, 2010 | Posted by Patrick Howard

The decision is a win for industry stakeholders, especially ADMA and the Council of Small Business Organisations of Australia. They raised concerns that the extension of the register to include commercial telephone calls would seriously damage business activity. read more »

Reminder campaign to increase numbers on Do Not Call register

April 29, 2010 | Posted by Patrick Howard

Under the heading ‘Silence is purple’, the campaign’s print and online advertisements are scheduled to appear during the next four weeks. read more »

Guest blog: What to do about the Do Not Call expiration

April 8, 2010 | Posted by DIRECT

Many businesses and consumers don’t know that registrations of the first telephone numbers put on the Do Not Call Register (DNCR) back in 2007 will start expiring on 30 May 2010. read more »