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The Culture Club – DIRECT Magazine
December 1, 2010 | Posted by DIRECT
For as many stories as there are about the adventures of travel, there are just as many about the adventures of lost luggage. And often the stories heavily involve examples of heroic or brand-bashing customer service. read more »
Guest blog: Shop if your profits drop
March 25, 2010 | Posted by DIRECT
Revenue loss is no mystery if you examine your customer service habits, writes EVT marketing’s Mercedes Trautwein. read more »
